This policy applies to JerseyRovo orders worldwide. Contact support before sending a return so we can review your request and provide return instructions.
Non-personalized items: 30-day return requests
For non-personalized items, submit your return request within 30 calendar days from the date you receive the order. Keep the item unworn, unwashed, unaltered, and in its original packaging while the request is reviewed.
Personalized items
Items personalized with names, numbers, patches, or other custom details cannot be returned or exchanged unless there is a product quality issue. Incorrect custom text or an incorrect size chosen by the customer is not a quality issue. Check all selections before checkout.
Return shipping costs
For eligible returns, the seller pays the return shipping costs. Do not send the item back before support confirms the instructions.
How to request a return
- Contact support with your order number, checkout email, and product name.
- Describe the reason for the request. For quality issues, include clear photos showing the issue.
- Wait for the review and confirmed return instructions before mailing the item.
Refund processing
After the refund review is completed and approved, we process the refund within 1–3 calendar days. This is our refund processing time, not a guarantee of when your bank or payment provider will credit the funds.